Smithfield Tavern, 671 The Horsley Drive, Smithfield

Reviews

• Kyle Sinhal

  11.04.2018
  ★ ☆ ☆ ☆ ☆
  Poor experience from start to finish.
  First of all - the brunette bar staff member was unfriendly when asked the simplest of questions such as payment terms, and seemed to have an issue with me paying in cash which is strange for someone who must have GUESTS checking in from around the world on a daily basis.
  Upon entering the room - no air con, no bedside lamp, very old fixtures and in general need of a spruce up - ofcourse you get what you pay for so no major complaints here, just nothing positive to say about the decor. Which probably has something to do with....
  
  Nathan - the supposed 'Manager' of the hotel. Completely lacking in any form of common decency, etiquette or customer service skills.
  The time was 8:45pm, we had music on, after coming out of the (shared) toilet facilities Nathan confronted me in a negative and downright rude way - "Turn that music down or you can get out"
  Sorry what? Who are you? Do you work here?
  "I''m the manager"
  And thats how you address your clients??
  I return to my room to explain to my partner what had just happened, we go to leave the room for a drink and a meal - and GUESS who is outside our room door listening in our conversation!?
  
  What a truly horrible experience. Budget hotels shouldn't be this bad.
  
  I suggest hiring a new manager, or retraining Nathan and your barstaff on the basics of Customer service and Hospitality. Manners cost nothing, and a lack of them are of detriment to any business.

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